Liberty Medical Scheme

Challenge

Liberty Health, one of Africa's leading health insurers, were intent on creating world-class digital user experiences for clients and partners, but faced technology constraints because their core enterprise system had not be built for the web-enabled era.

Solution

The client embarked on a comprehensive digital transformation journey, which included us as a strategic partner. Together, we mapped the ideal user experiences for prospects, members and intermediaries. To be able to realise these experiences, the client commissioned a system modernisation process. Dreamsmiths created a web interface middleware layer to facilitate this, essentially web-enabling their legacy system. At the same time, we implemented a new website, with desktop and mobile versions, created interactive intermediary tools and helped implement internal technologies to streamline processes and support an improved customer experience.